Casino Hard Rock Players Card Information

When will my Rewards expire? Your Rewards are valid through the expiration date on each individual Reward. That means any Rewards you have in your account will remain valid through their expiration date. What happened to my visit history and will I continue to earn Visits? You retained all of your visits. And each time you visit a unique Participating Location and make a Qualifying Purchase, you will earn a new Visit.

Do I receive a membership card? Simply present your virtual card through your mobile device by signing in to the Hard Rock Rewards website or by downloading the Hard Rock Rewards App.

You can also print a version from the website, if you prefer. If you have your receipt from a recent transaction made at a participating Hard Rock Cafe or Rock Shop, look for a 15 digit Purchase Code on the receipt. Where can I view and track my Points and Rewards?

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  • Do I receive a membership card? We're digital! Simply present your virtual card through your mobile device by signing in to the Hard Rock Rewards website or by downloading the Hard Rock Rewards App. You can also print a version from the website, if you prefer. What if I made a Qualifying Purchase at a participating.
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  • Sign in to your Hard Rock Rewards account to view exclusive offers and exciting program benefits at Hard Rock locations around the world.

Simply sign in to your Membership Account. On the Transactions section, you can view all of your Qualifying Purchase transactions posted to your account. On the Rewards section, you can view and print your Rewards Coupons and Offers. It may take up to 3 weeks for Qualifying Purchase transactions to appear on your account. After that time, if you still have a concern, please contact Customer Care for assistance.

What is the online Visit Map? Your personalized Visit Map is where you can track all of the global Hard Rock locations you have visited! What is a verified visit?

It is a single use only Coupon that allows you to skip to the front of the line to shorten the wait for a table. You must present to Staff either via printout or mobile device at any participating Cafe to receive First Available Priority Seating.

We will email you when your Reward is available or you can check the Rewards section of your account to see the status of or view and print available Rewards. Do I earn points for Hard Rock Cafe purchases? No, there are no points for tracked Cafe purchases.

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What are Surprise and Delight Offers? From time to time we may send you various Offers for use at participating Hard Rock Cafes. All details of the limited time offer will be specified in the email we send you. Keep an eye on your inbox! All offers will be emailed to you. You will receive an email notifying you when you have an Offer or Reward and you will also see it on the Rewards section of the Hard Rock Rewards website.

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Look for the dedicated Hard Rock Rewards check-in area at the front desk. How many points do I earn for Hotel stays? Do Hotel Points expire? Hotel Points may expire after 24 months of inactivity. Click here for details on Hotel Free Night Certificates. I have my Hotel Free Night Certificate, now what? Now you are ready to book your stay at your preferred Hard Rock Hotel!

Call the Free Night Reservation Line: What types of Room Rates are not considered Qualifying? If your was booked through a tour operator, online travel channel or other third party channel including, at a group rate as part of an event, meeting conference or organized tour, at a tour operator, wholesaler, or crew room rate, at a business, employee or friends and family rate, or the guest room was provided complimentary, it is not considered Qualifying.

Sign in to your account and make your changes in the Account Information or Communication section. I have forgotten my password. How can I retrieve it?

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Simply go online to the Forgot Password section, enter the email address you signed up with and click Continue. Our system will automatically send you an email with instructions on how to retrieve your password. How can I change my password?

You may change your password online after signing into your account and clicking on Account Information.

Can I have more than one person on my Rewards Account? No, the membership is for individual use only. However, you can encourage your friends and family members to join too! Any points or rewards earned are non-transferrable.

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